We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After requesting a return you have another 14 days to actually return the product.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Email. Please note that returns will need to be sent to the following address:
Johannes Art, Deken Creemersstraat 57, Horst, Limburg, 5961 JN, Netherlands
You, as the customer, are responsible for the return shipment and costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not The Netherlands, shipping your goods may take longer than expected.
Contact us at {email} for questions related to refunds and returns.
Original paintings
Purchased original paintings are not returnable and therefore a refund will not apply.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds
If more than 15 business days have passed since we’ve approved your return/refund, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.